Privacy policy

Effective Date: [Insert Date]

This Privacy Policy describes how CandiiWellness LLP, doing business as Candii™ (“Candii™”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit or make a purchase from getcandii.in (the “Site”).

By using our website or purchasing from Candii™, you agree to the practices described in this Privacy Policy.

1. Collecting Personal Information

When you interact with Candii™, we may collect information about your device, your use of the Site, and information necessary to process purchases. This may include:

a) Device Information

Purpose: To ensure the Site loads properly, optimize user experience, and perform analytics.
Collected via: Cookies, log files, pixels, tags, and third-party tracking tools (e.g., Google Analytics, Klaviyo, Meta Pixel).
Information collected: Browser version, IP address, device type, operating system, time zone, session duration, referral URL, pages/products viewed, and search terms.
Shared with: Shopify, Meta (Facebook), Google, Klaviyo, and advertising/analytics platforms.

b) Order Information

Purpose: To process orders, fulfill purchases, provide invoices, communicate order status, prevent fraud, and send marketing (if opted-in).
Collected via: Checkout and account creation.
Information collected: Name, billing/shipping address, payment information, email, and phone number.
Shared with: Shopify, Stripe, PayPal, Shop Pay, shipping providers, Klaviyo, and customer service platforms.

c) Customer Support Information

Purpose: To respond to inquiries and provide support.
Collected via: Email, chat, contact forms, or social media.
Information collected: Name, email, order history, conversation transcripts, and any voluntarily provided information.
Shared with: Customer support tools like Shopify Inbox or email providers.

2. Marketing Communications

We may collect your phone number and email to send updates, offers, and reminders (with your consent). This may include:

  • SMS notifications for orders or promotions.

  • Email newsletters, product updates, and wellness tips.

You can opt out of marketing messages at any time by clicking “Unsubscribe” in emails or replying “STOP” to SMS messages. Standard messaging rates may apply.

3. Sharing Personal Information

Candii™ does not sell your personal information. We may share your data with:

  • Service Providers: To process orders, payments, shipping, and marketing campaigns.

  • Legal Compliance: To comply with applicable laws, respond to subpoenas, or protect our rights.

  • Advertising Partners: To show relevant ads based on site behavior (Google Analytics, Meta Ads, Shopify Audiences).

4. Cookies and Tracking

We use cookies to enhance your experience, including:

  • Functional cookies: Keep you logged in and remember preferences.

  • Performance cookies: Track usage for site optimization.

  • Advertising cookies: Deliver personalized ads based on your activity.

Managing Cookies: You can disable or delete cookies via your browser settings. Note that some Site features may not function properly if cookies are blocked.

5. Minors

Candii™ products are not intended for individuals under 18. We do not knowingly collect data from minors.
Parents or guardians may contact us to request deletion of any personal information submitted by a minor.

6. Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and improve our services.
You may request deletion of your data at any time.

7. Security

Candii™ uses reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure.

8. Do Not Track

Currently, Candii™ does not respond to browser “Do Not Track” signals due to inconsistent industry standards.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or regulatory requirements.
Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

For questions, complaints, or data requests, contact us at:

Email: support@getcandii.in
Phone: +91 XXXXX XXXXX
Address: CandiiWellness LLP, India