Subscription Policy

Last Updated: October 12, 2025

Overview

Candii™ Club is a subscription service providing recurring deliveries of Candii™ supplements.
By subscribing, you agree to the terms outlined below.

1. Subscription Overview

  • Subscription delivers your chosen supplements automatically on a recurring schedule (monthly, bi-monthly, or as selected at checkout).

  • Deliveries may include Candii Anti-Odor, Candii Chill, or Candii Glow, based on your selection.

  • You may pause, skip, or cancel your subscription at any time through your Candii™ account or by contacting support@getcandii.in.

2. Shipping Policy

2.1 Shipping Areas

  • We currently ship nationwide across India.

  • International shipping will be introduced in the future.

2.2 Shipping Methods & Timeframes

  • Orders are processed within 24–48 hours of each scheduled shipment.

  • Standard delivery typically takes 3–7 business days, depending on your location.

  • You will receive a tracking number via email or SMS for each shipment.

2.3 Shipping Fees

  • Shipping fees are included in your subscription plan unless otherwise specified.

  • Expedited shipping may be available for an additional fee.

3. Payment & Billing

  • Subscription payments are recurring and charged automatically on your chosen schedule.

  • Candii™ Club accepts credit/debit cards, UPI, and other supported payment methods.

  • It is your responsibility to maintain accurate and up-to-date billing information.

  • Failed payments may result in suspension or delay of subscription deliveries.

4. Managing Your Subscription

  • You may pause, skip, or cancel your subscription at any time by logging into your Candii™ Club account or contacting support@getcandii.in.

  • Requests must be submitted at least 3 days before the next scheduled shipment to take effect.

  • Changes will apply to your next billing cycle.

5. Returns & Refunds

  • Refunds or replacements are provided only if the product is damaged during shipping or an incorrect product is delivered.

  • Opened or used products cannot be refunded.

5.1 How to Request a Refund or Replacement

  1. Contact support@getcandii.in within 48 hours of receiving the shipment.

  2. Provide your subscription/order ID and photos or videos of the damaged or incorrect product.

  3. Verified claims will be processed within 7–10 business days for a replacement or refund.

5.2 Refund Method

  • Refunds are issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

6. Cancellation Policy

  • You may cancel your subscription at any time.

  • Cancellations must be requested at least 3 days before the next scheduled shipment to avoid being charged.

  • No refunds will be provided for completed shipments, unless the product is damaged or incorrect.

7. Customer Support

For any questions about your subscription, shipping, or returns, contact us:

Email: support@getcandii.in
Phone: +91 96111 04388
Support Hours: Monday–Friday, 10:00 AM – 6:00 PM IST